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What
is VistaFrame and how does it work? |
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Vialta's
VistaFrame is the only digital picture frame that allows users
to display their digital pictures directly from 5 different
media card types (supports CompactFlash®, Memory Stick®,
SD™, SmartMedia®, and MultiMediaCard™), without
the need for a computer, camera or USB reader. |
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What
kind of power supply does VistaFrame use? |
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VistaFrame
has a universal switching power supply, which means it adapts
to any power system
from 100-240 volts and at either 50-60Hz. |
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What
picture format does VistaFrame support? |
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VistaFrame
only supports the JPEG picture format.
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What
types of memory does VistaFrame support? |
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VistaFrame
supports: SmartMedia™, CompactFlash® (Type I), SD™,
MultiMediaCard™,
and Memory Stick®. |
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What
size picture does VistaFrame display? |
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VistaFrame
displays a JPEG image similar in size to standard 4" x
6" pictures.
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Is
VistaFrame easy to set up? |
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VistaFrame
set up is very easy - from "out-of-the-box" to "up-and-running"
in about 2 minutes.
Just plug the power adapter pin into the POWER IN jack on the
back of your VistaFrame,
and plug the power cord into the closest wall socket.
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Is
VistaFrame easy to use? |
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Absolutely.
VistaFrame has been specifically designed to be extremely intuitive
and user-friendly.
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What
are VistaFrame's main features? |
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VistaFrame
allows you to display your digital pictures directly from a
memory card or from My Album, VistaFrame's internal memory.
You can pick a single picture for continuous viewing or create
your own Custom Slideshow and view hundreds of pictures one
after the other. VistaFrame goes into power-saving mode after
60 minutes of non-use and wakes up when the built-in motion
sensor detects movement, a memory card is inserted, or a button
is pressed.
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Is
VistaFrame portable? Can I take it on vacation? |
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VistaFrame's
slick design and light weight make it easy to take with you
when you travel. Display pictures of your family, your loved
ones, or your vacation - right on the spot!
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Why
does my display have tiny black or bright points? |
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This
is a normal result of the manufacturing process, and does not
affect VistaFrame's performance.
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How
come I can only see 6 pictures on a card? |
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Use
the NEXT button to see the next 6 thumbnails.
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Why
is the picture display slower with some pictures and faster
with others? |
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Higher
resolution pictures load slower. Try using lower resolution
pictures.
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Why
doesn't VistaFrame display any pictures? |
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Make
sure that your memory card is inserted properly, that the memory
card format is one of the five formats read by VistaFrame, and
that the pictures on it are in JPEG format. Also make sure that
VistaFrame's power adapter is plugged into an outlet and that
the POWER LED is lit.
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Why
doesn't VistaFrame display all my pictures? |
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VistaFrame
can display up to 500 images per directory. Make sure that all
of the pictures on the card are in JPEG format, and that the
memory card does not contain over 500 pictures.
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Why
is the screen on my VistaFrame black? |
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VistaFrame
may not be plugged in or it may be asleep. Be sure that the
POWER LED is illuminated and press any button to wake VistaFrame
from power-saving mode.
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Where can I purchase a VistaFrame? |
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VistaFrame
can be purchased at Sharper Image or the FrontGate catalog.
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Where do I call for customer service support? |
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Please
call Vialta Customer Care at 1-877-963-8383 or send an email
to: support@vialta.com
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What is the warranty on my VistaFrame? |
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VistaFrame
comes with a standard consumer electronics warranty, which is
90 days labor and one year on parts. For complete warranty details
visit our website www.vialta.com
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What is Vialta's return policy on VistaFrame? |
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Vialta
offers a 30-day return policy on selected items. Prior to returning
any product purchased directly from Vialta's Online Store, please
contact Vialta's Customer Support to receive a RMA number. To
do this, please call Vialta Customer Care at 1-877-963-8383.
All product returns must be in new condition, be 100% complete,
and contain ALL original boxes, plastic bags, wraps and packing
materials. Customers are responsible for all shipping and handling
charges on returned items shipped back to Vialta. Vialta pays
all shipping and handling up to 90 days, if the Product is deemed
defective or the fault of Vialta. You may ONLY return items
to Vialta if they were purchased from Vialta's Online Store.
For a complete Return Policy please visit our website www.vialta.com
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Where can I get tips and the latest VistaFrame specials? |
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Please
visit our website at www.vialta.com
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Where can I register my VistaFrame? |
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Please
visit our website at www.vialta.com/owners
to register, or fill out and mail in the product registration
that came with your VistaFrame.
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